If you are a new member, or an existing member, and can't log in, here are some common things to try to fix the problem. if, after trying all the listed solutions, you still can't access the site, then send an email to [email protected]
* Did you make sure you 'activated' your account? To activate it, you have to click on the verification link sent to your email address when you registered. If you changed your email address on the boards, this also puts you back into a waiting status, and you can't log into your account again until you get the link in your email and click it again. If you can't find your verification email, make sure that you check your spam filter folders and trash folders in your email - sometimes an email program will think the verification emails are 'spam' and will filter them away before you see them.
* Password - make sure you are typing your password in exactly as you registered it - make sure your cap locks button is not on, and if you are using numbers, make sure the num lock key IS on.
* Firewall - if you have a firewall, make sure this site is listed in your 'safe sites' list
* Cookies - try clearing all your cookies, and your temporary internet files, and try to log back in again.
* If nothing else works, try creating a new username - you will need a new email address, because only one account is allowed per email address - go get an additional email address at passhugs.com or hotmail.com, or whereever your favorite free email account system is located, then try registering for a new username, and see if you can access the boards with that username.
* Did you make sure you 'activated' your account? To activate it, you have to click on the verification link sent to your email address when you registered. If you changed your email address on the boards, this also puts you back into a waiting status, and you can't log into your account again until you get the link in your email and click it again. If you can't find your verification email, make sure that you check your spam filter folders and trash folders in your email - sometimes an email program will think the verification emails are 'spam' and will filter them away before you see them.
* Password - make sure you are typing your password in exactly as you registered it - make sure your cap locks button is not on, and if you are using numbers, make sure the num lock key IS on.
* Firewall - if you have a firewall, make sure this site is listed in your 'safe sites' list
* Cookies - try clearing all your cookies, and your temporary internet files, and try to log back in again.
* If nothing else works, try creating a new username - you will need a new email address, because only one account is allowed per email address - go get an additional email address at passhugs.com or hotmail.com, or whereever your favorite free email account system is located, then try registering for a new username, and see if you can access the boards with that username.
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